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Privacy Policy

Hillbilly N Co Privacy Policy

This privacy statement outlines how Hillbilly n Co. safeguards your privacy when using our website: www.hillbillynco.com.au (ABN 71384137050)

By using our website, you acknowledge that you have read, understand, and agree to the privacy statement. By using our website, you consent to the use of your information; if you do not, please stop using our website.

What information is collected and how it is collected:

Personal information: 

-       First/ Last Name
-       DOB
-       Billing Information (credit card details)
-       Business information
-       Your options/ comments / Feedback
-       Email address
-       Contact number 

Third parties and our website sign-up forms may also gather your personal information about how you use our website. (phone, email, comments and feedback through social media)

In order to access certain elements of our website, you must first provide your personal information by way of:

- Completing transactions
- Obtaining emails from us (Promotional deals, new product releases, discounted items etc.)
- Posting product or customer service reviews

How your personal information is used:

In order to better serve our customers and your interaction with our business, personal information is gathered to analyse and improve our operations. This makes it possible for us to customise information and products as well as advertising. 

Your information may be used by us for a variety of reasons, including but not restricted to: 

·       Fulfilling Orders
·       Communicating with you regarding enquiries
·       Marketing and advertising to you including both direct and indirect marketing
·       Advising you about updates to the website or related items.

How we store your information:

We take the security of your personal information very seriously, despite the fact that no method involving the transmission of information over the internet is 100% safe. We shall take reasonable measures to safeguard your personal information against loss, theft, abuse, alteration, and unauthorised access. In general, we won't reveal your personal data unless:

  • you consent

  • it is required or authorised by law

  • it is reasonably necessary for one of the purposes for which we collect it.

Accessing, Updating and Correcting your Personal Information:

As a valued user of our website, you have the right to request access to any of your personal information which we are holding and right to request your information be updated/corrected or removed from our systems. 

Contact me on info@hillbillynco.com to amend your personal information should it be required. 

Complaints:

Hillbilly N Co. places a high priority on customer satisfaction. As a result, if you do have a complaint about how we handled your personal information, we will resolve it promptly and truthfully. 

On request, complaints must be submitted in writing via email or ordinary mail. Include the nature of the complaint, relevant dates, people involved, any outcomes, and what you think needs to be done to address the problem. Following receipt of your complaint, a response will be provided within 10 days. 

Contact Us:

Email: info@hillbillynco.com